About us

MDT Excellence Healthcare is a Nurse Led organisation providing exceptional Home-care Services to people within the local community in the comfort of their own home environment as well as providing accommodation to those who require somewhere they can call home. Our aim is to provide empathetic care that ensures independence, privacy and dignity of each person that we care for is maximised to the fullest, through the provision of a comprehensive range of high-quality care and welfare services, each delivered to meet specific individual needs promptly. We believe care matters. We are registered and regulated by the Care Quality Commission (CQC) the independent regulator of Health and Social Care in England. We are also registering with Ofsted, the Office for Standards in Education, Children’s Services and Skills as part of our work involve children.

Our Mission

Providing the very best home-to-home care services is our mission, we believe care matters. Delivering quality service and professionalism is the ethos of our business and in accomplishing such, we do our best to provide and maintain the highest standard of care to our service users. Person-centred care forms the core of the service we provide here at MDT Excellence LTD and our staff are committed to meeting with our aims and objectives.

Our aim is to provide, person centred care forms as the core of our services to service users.   At MDT Excellence LTD, we treat service users differently and once we have considered the sort of care they need; a member of our team will discuss the customer’s individual requirements in detail. We aim to embrace fundamental principles of Good Care practice and provide a range of high-quality domiciliary care services. We have high respect for human rights and as an entity we highly prioritise privacy and dignity, equality and diversity and we have a ZERO tolerance policy to any form of discrimination.

Our values

Respect: We are open, transparent and honest; and treat everyone with dignity and respect.

  • We treat people courteously with regards to their wishes, beliefs and rights
  • We listen to people ensure their voices are being heard so they can feel safe to speak up
  • We understand our behaviours can impact people and strive to ensure that our contact with them is positive
  • We embrace and promote equality and fairness.

Compassion: We value people; and behave in a caring, supportive and considerate way

  • We treat everyone with care, kindness and compassion as well as put individuals first to deliver best care.
  • We actively listen so we can empathise with people and include them in decisions making about their care.
  • We recognise that people are different, take time to truly understand their needs and put them at the heart of our actions
  • We are a welcoming, polite and friendly organisation.

Professionalism: We are proud of what we do and are motivated to make improvements and develop  good care practices

  • We take ownership, have a ‘can-do’ attitude and strive for high standards
  • We seek feedback and learn from mistakes to make changes to help us achieve excellence in what we do
  • We take responsibility for our actions and decisions; and strive to always do what is right.
  • We act safely and empower ourselves and others to provide high quality, effective patient-centred services.

Teamwork: We believe that to achieve the best outcomes for our service users we must work in partnership with others

  • We value all people as individuals, recognising that everyone has a part to play and can make a difference
  • We use our skills and experience effectively to bring out the best in everyone else
  • We work in partnership with people across all professionals, communities and organisations.

Innovation: We are committed to finding new and better ways to provide high quality care and support. 

  • We want to make a difference, improving life chances and health outcomes.
  • We want our service users to feel supported to achieve their own goals and ambitions.
  • Our organisation is open to new ideas, developing new technology and treatments to provide the best possible care. Working together, and alongside our partners to continually improve.

Objectives

To achieve ours aims, we have set objectives which we will be implementing in all our services, and these include:

 

  • A person-centred care approach where we treat people as individuals and not as a group. We therefore involve service users and staff in the provisions, management and development of services which will be monitored regularly as part of the quality assurance framework which ensure that our services are run in the best interest of our service users.
  • Rigorous staff training and monthly appraisals and reviews.
  • Regular staff meetings and feedbacks from our clients or their advocates through meetings, questionnaires, and suggestion boxes.
  • Ensuring that our services are delivered flexibly, attentively and in a non –discriminatory fashion.
  • Respecting each service user`s right to independence, privacy, dignity, fulfilment, and the right to make informed choices and risk taking.
  • Upholding equality and diversity and have zero tolerance on discrimination be it racially, ethnic origin culturally, religious affiliation, sexuality and sexual orientation, political affiliation, marital status, parenthood, disabilities, and impairments.
  • Assigning key workers to each individual client to give them the best attention possible and build a rapport between our service users and our staff.